Frequently Asked Questions

You Have Questions. We Have Answers.

Member:

You may either login to the Member Portal (MyMemberPortal.com) or contact our Member Services at 800-800-7616 (Monday – Friday 7am – 7pm and Saturday 8am – 5pm CST).

You may either login to the Member Portal (MyMemberPortal.com) or contact our Member Services at 800-800-7616 (Monday – Friday 7am – 7pm and Saturday 8am – 5pm CST).

Employer:

It’s quite simple, we require just a signed contract, list bill agreement and employee-only census in Excel format. For Voluntary enrollment, there is the addition of the payroll deduction form.

We offer many options, including brief videos, informational flyers and email communications in addition to the membership packet which may be sent directly to you or to your employees’ homes.

The :DP HealthNow pricing includes employees and their family (IRS dependents).

As you may have already found out, including telehealth within your Medical plan doesn’t mean your employees will use it. The typical Medical plan charges your employee a consult fee, in the range of $25 to $50. The results of including a copay based telehealth program within your Medical plan is less than 3% utilization. With the :DP HealthNow program, average utilization of this program exceeds 30%. :DP HealthNow includes additional savings from Medical Advocacy, Doctors Online, and more. The best part of partnering with :DP HealthNow, our program is carrier-agnostic and continues even if you change Medical carriers.

The Health Advocates and complementary solutions have been designed to provide your organization and your respective employees or members with world-class personalized healthcare services. As part of the implementation process, you may complete the Health Advocacy installation form providing the details not only for your Medical plan, but also your Dental and Ancillary coverages.

Currently, there is no ruling from regulators as to whether a $0 consult fee telehealth program disqualifies an HSA eligible plan. Most of our clients provide a :DP HealthNow card alongside an HSA, but we suggest consulting your legal counsel.

Broker:

Partnering with :DP HealthNow allows your clients to have one card, one relationship and one bill for 6+ benefits. Another key is the :DP HealthNow member engagement program that inhibits usage by your client’s employees resulting in the highest in class utilization and top notch ROI.

We require a minimum of 5 enrolled employees on the program, whether Employer Paid or Voluntary.

We do provide our broker partners with marketing, including customized materials when needed.

We do offer our broker partners the most competitive commissions for their services. Please contact us to find out more!

It’s quite simple, we require just a signed contract, list bill agreement and employee-only census in Excel format. For Voluntary enrollment, there is the addition of the payroll deduction form.

As you may have already found out, including telehealth within your client’s Medical plan doesn’t mean their employees will use it. The typical Medical plan charges employees a visit fee, in the range of $25 to $50. The results of including a per visit fee based telehealth program within your client’s Medical plan is less than 3% utilization. With the :DP HealthNow program, average utilization of this program exceeds 30%. :DP HealthNow includes additional savings from Health Advocacy, Doctors Online, and more. The best part of partnering with :DP HealthNow, our program is carrier-agnostic and continues even if your client changes Medical carriers.

In addition to our online resources including videos and the member portal, our program includes employer and employee focused flyers, break room posters, email engagement campaign, and more.

Currently, there is no ruling from regulators as to whether a $0 consult fee telehealth program disqualifies an HSA eligible plan. Most of our clients provide a :DP HealthNow card alongside an HSA, but we suggest consulting your legal counsel.

Telehealth

Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

Teladoc is designed to handle non-emergency medical problems. You should NOT use it if you are experiencing a medical emergency.

You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.

Yes, you can use the Teladoc service for you, your spouse and your dependents.

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Health records are kept totally private and Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

No, Teladoc does not turn patients away because of pre-existing conditions.

Teladoc visits are unavailable outside of the United States.

Doctors Online (eDocAmerica):

Members can ask questions to a board certified doctor via email 24/7/365. After registering once, type in a subject, like poison ivy, and a question in the message field. A response from the doctor will be sent within 24 hours.

Members may work with a board certified doctor for guidance on treatment options for an illness. Members have access to psychologists for behavioral health questions and can get help with various other things including nutrition, fitness and much more.

Emergency questions/issues and prescribing medications are excluded.

No, members are never charged for services through Doctors Online. Members may use this service over and over at no cost.

Yes, members may get info through e-mail, such as health tips, links to quality resources and responses from doctors.

Patient Confidentiality is respected by Doctors Online. The website honors or exceeds the legal requirements of medical/health privacy. Personal information will not be given or sold to unaffiliated third parties.

Health Advocacy:

Health Advocate assists employers and their employees resolve healthcare issues through its staff of Personal Health Advocates (PHA), assisted by a staff of medical directors and benefits specialists. Members requiring assistance call a special toll-free telephone number from their membership card to be assigned their own PHA who coordinates, researches and resolves the issue.

The Personal Health Advocates are trained professionals, typically registered nurses, who have a number of years experience working in healthcare related jobs. Health Advocate’s staff is carefully screened to make certain that they have both the necessary professional credentials and excellent personal communications skills to deal with the problems members present to them.

The Health Advocate staff serves as a liaison for clients with healthcare providers, insurance plans and other health-related community resources. This means they can address nearly any medical question and issue from finding primary care, specialist physicians and medical institutions to resolving claims and billing errors. Health Advocate also helps members access community resources, including senior care services that fall outside traditional healthcare coverage.

Health Advocate’s staff is specially trained to follow strict protocols that comply with all governmental privacy standards to ensure that members’ medical and personal information is fully protected. As with all health and assistance programs sponsors, your employer does not receive or have access to any of your confidential information.

Health Advocate gives individuals a special advantage “by having someone on their side” in order to enhance their healthcare experience. Here’s how they help:

  • Saves members time and money
  • Helps members eliminate the hassles and frustrations typically encountered when dealing with the healthcare system
  • Assists members finding the best doctors, hospitals and other healthcare providers
  • Handles problems and addresses issues quickly and professionally
  • Protects member’s privacy and confidentiality
  • Facilitates access to centers of medical excellence
  • Cuts through administrative red-tape

Health Advocate’s program is NOT health insurance and is not a replacement for healthcare coverage. Rather, the service is designed to help employees more easily navigate the healthcare and insurance systems through working one-on-one with the members own Personal Health Advocate. Health Advocate’s goal is to maximize each person’s healthcare experience without the typical hassles and frustrations.

Yes and in several ways. First, the Health Advocate staff knows the “ins and outs” of the healthcare and insurance worlds to get to the bottom of the problem quickly and find solutions. Saving time saves money. Second, Health Advocate can identify billing and claims processing errors and help negotiate provider charges, which can be another source of savings. Finally, Health Advocate can help get members in need of medical care to the right provider quickly, avoiding unnecessary shuffling between multiple providers and duplication of tests and services. This is not only an area of considerable cost savings, but also helps to enhance the quality of our members’ healthcare experience

Medical Bill Saver™:

During your initial contact, your advocate will gather details on the bills you wish to negotiate and set up a case. Members will also need to fill out the Health Advocate authorization form so the advocate may speak with the provider(s) on the member’s behalf. You may choose to have this form sent to you, or you can download it from the Members Portal.

Inpatient/outpatient hospital bills, dental bills, mental health bills, etc.

Yes, prior medical bills are accepted if they are $400 or more and have not been previously negotiated. If the medical bill has been previously negotiated the Medical Bill Saver can only negotiate a payment plan for the bill.


This plan is NOT insurance. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This discount card program contains a 30 day cancellation period. Member shall receive a full refund of membership fees, excluding registration fee, if membership is cancelled within the first 30 days after the effective date. AR and TN residents: A refund of all fees will be issued if membership is cancelled within the first 30 days. MD Residents: The membership fee and one-time registration fee (minus $5.00) will be refunded if cancelled within the first 30 days and upon return of the discount card. Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309, 800-800-7616. Not available to VT or WA residents. For a complete list of disclosures, please click here.

© 2017 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation; phone and/or video consultations may not be available in certain states. Consults are not available outside of the U.S. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.